This position is open on a rolling basis and will be filled upon the availability of a suitable candidate.

Context

Relief International (RI) is an international non-profit organization that partners with communities impacted by climate change and disaster to save lives, build greater resilience and promote long-term health and wellbeing.

Our team of more than 7,000 staff and local volunteers work in 15 countries across Africa, Asia, and the Middle East, providing Health and Nutrition, WASH (Water, Sanitation, and Hygiene), Education and Livelihoods programming that creates the foundation for community resilience.

We do this by working with local actors to develop safe and inclusive local programming that is evidence based, conflict sensitive, climate smart, and reaches those in need.

Relief International is an alliance of four organizations with one shared mission, comprised of Relief International, Inc., Relief International-France, Relief International-UK and Relief International-Europe, which operate under a one-team concept under a single senior leadership team.

In Pakistan, RI works with government institutions, communities, local organizations and humanitarian partners to deliver safe, inclusive and accountable programs across protection, mental health and psychosocial support (MHPSS), education, health, livelihoods and WASH, including programming in Khyber Pakhtunkhwa and Balochistan. 

Job Profile

The District MHPSS Officer delivers accessible psychological and psychosocial support through scheduled mobile clinics and approved community and home-based visits in the assigned district. The role provides assessment and counselling within the Officer’s psychology qualifications and demonstrated competence, supervised focused interventions, and safe referral and follow-up. Working with wellbeing centres and referral colleagues, the Officer helps participants receive consistent support despite mobility and access barriers.

Key responsibilities

Context background

The RISE project provides community-based and layered mental health and psychosocial support (MHPSS). Services promote wellbeing, coping, daily functioning and earlier, safer help-seeking through outreach, wellbeing centers, mobile clinics, home-based support, hotline services and referrals. Access is voluntary and based on assessed vulnerability and approved eligibility criteria. The role supports routine preparedness and approved emergency material assistance where applicable

A. Mobile Service Planning and Access

• Prepare district visit schedules with the Coordinator and communities using assessed needs, approved eligibility and referral demand; coordinate transport, staff availability, security clearance and accessible consultation locations before deployment.
• Set up confidential, safe and culturally appropriate mobile consultation spaces, with manageable appointment flows and separate group activities; explain available support, voluntary participation and the limits of the mobile service.
• Arrange inclusive home-based support where access barriers require it and RI procedures permit; agree safe contact preferences and involve trusted caregivers or interpreters only with appropriate consent.

B. Assessment and Psychological Support

• Conduct consent-based psychological assessment of distress, functioning, strengths and support needs within professional competence; use approved tools and agree individual care plans under designated clinical supervision.
• Provide Psychological First Aid, individual and group psychosocial support, counselling and approved focused psychological interventions after required training, supervised practice and competency assessment; follow the selected intervention protocol.
• Offer suitable caregiver, family and adolescent support with age-appropriate consent and assent arrangements. Remain within a non-prescribing psychology role; refer medical assessment, medication decisions and presentations beyond competence to qualified clinicians.

C. Risk Identification, Referral and Follow-up

• Recognise significant deterioration, possible self-harm or other urgent concerns and promptly engage the clinical supervisor and approved crisis pathway; support safe handover and document actions without managing complex risk alone.
• Assess confidentiality, documentation and mobility risks before consent-based external referral. Where appropriate, arrange RI mobile, home-based, centre or remote support; coordinate with the Referral Support Officer and verify service receipt through minimum necessary updates.
• Agree follow-up between mobile visits, review missed appointments using safe contact arrangements, and coordinate transfer or closure with clinical supervision when a participant relocates or needs a different level of care.

D. Community Engagement and Service Quality

• Support participatory awareness on wellbeing, coping, stigma reduction and available services using approved messages; keep awareness activities separate from individual assessment and counselling, with confidential follow-up offered voluntarily.
• Participate in regular clinical supervision, case review and competency development; use participant feedback and approved outcome measures to improve delivery and identify needs for adaptation or higher-level care.
• Coordinate with local service providers and outreach teams on continuity and access. Support emergency preparedness and provide assigned emergency assistance.

E. Records, Reporting and Safe Practice

• Maintain timely confidential case records and secure mobile data collection using approved systems, coded identifiers and minimum necessary information; protect devices and documents during travel and report any loss or suspected breach promptly.
• Submit verified, de-identified service and outcome summaries, distinguishing unique participants, sessions and repeat contacts; track referral status and agreed follow-up measures without disclosing clinical notes to routine MEAL databases.
• Explain safeguarding and feedback channels, report concerns through designated procedures and maintain professional boundaries. Avoid compulsory debriefing, intrusive questioning, public disclosure of participant circumstances or conditioning assistance on counselling.

F. Professional conduct and teamwork

• Uphold RI’s Code of Conduct and prevention of sexual exploitation, abuse and harassment requirements; report concerns promptly through designated channels.
• Participate in staff wellbeing and learning activities, follow security procedures and perform assigned duties within professional competence.

Behavior and Conduct

• Maintain the highest standards of behavior inside and outside work and uphold RI's Code of Conduct, safeguarding policies and humanitarian principles.
• Model ethical leadership and create an environment in which staff and communities can raise concerns safely and without retaliation.
• Ensure that personal actions and those of managed teams do not compromise the safety, dignity, rights or confidentiality of staff, partners or communities.
• Report and respond to concerns promptly through the appropriate RI channels.

RI Values

Guided by the humanitarian principles of humanity, neutrality, impartiality and independence, as well as Do No Harm, Relief International values:

• Integrity
• Adaptability
• Collaboration
• Inclusivity
• Sustainability

Equal Opportunity