The Associate Product Manager will own the product direction of Legal Aid Society’s internal ERP system. Acting as a bridge between operations teams and the development team, you will ensure the delivery of features that meet organizational needs, improve workflows, and create measurable impact. This is a hands-on role combining product ownership, analytics, and user research, not a support function.

1. ERP Product Ownership (~50%)

• Own and manage the ERP product backlog; prioritize and refine based on stakeholder input and organizational needs.

• Gather requirements from operations, legal aid, and SLACC teams via workshops and ongoing consultations.

• Write clear user stories, acceptance criteria, and functional specifications for development.

• Coordinate with third-party and in-house developers on sprint planning, delivery timelines, and releases.

• Conduct UAT (User Acceptance Testing) cycles to ensure quality before releases go live.

• Communicate product roadmap, upcoming releases, and known issues to stakeholders.

• Document system workflows, business rules, and configuration decisions.

• Identify and escalate blockers, scope creep, and misalignment between business needs and technical delivery.

2. Product Analytics & Reporting (~30%)

• Define and track key product metrics (adoption, usage, workflow completion, error rates) to inform decisions.

• Build and maintain dashboards for leadership and operations visibility.

• Conduct quantitative analysis to validate feature impact post-release.

• Prepare weekly and monthly product performance reports.

• Use data to support prioritization decisions with evidence.

3. User Research & Stakeholder Engagement (~20%)

• Conduct user interviews and usability testing across ERP users.

• Shadow end users to understand workflows, workarounds, and pain points.

• Translate qualitative feedback into actionable insights linked to backlog items.

• Document user journeys and ERP process maps.

• Collaborate with operations leadership to align product improvements with organizational priorities.

Experience

• 2–4 years in product management, business analysis, or product ownership.

• Hands-on ERP experience (implementation, configuration, support, or as a power user).

• Experience gathering requirements from non-technical stakeholders and translating them into specifications.

• Experience working with development teams: writing user stories, sprint ceremonies, reviewing deliverables.

• User research experience: interviews, usability testing, workflow analysis.

Product & Business Analysis Skills

• Ability to write clear user stories and acceptance criteria.

• Familiarity with Agile/Scrum delivery and sprint-based development.

• Knowledge of prioritization frameworks (RICE, MoSCoW, etc.).

• Competence with backlog management tools (JIRA, Linear, Trello, etc.).

• Strong stakeholder management and communication skills.

Analytical Skills

• Comfortable with SQL for basic data extraction and analysis.

• Proficiency in Excel/Google Sheets (pivot tables, visualizations).

• Experience building/maintaining dashboards (Metabase, Power BI, Google Data Studio).

• Ability to interpret and present data to non-technical audiences.

AI-First Mindset

• Active user of AI tools (ChatGPT, Claude, Copilot) for research, drafting, and analysis.

• Willingness to experiment with AI to improve productivity.

• Ability to critically evaluate AI outputs.

Good to Have

• Experience with third-party development teams.

• Familiarity with legal tech, non-profits, or social impact sectors.

• Experience with call center operations or case management systems.

• Understanding of UX principles and wireframing (Figma, Whimsical, or pen-and-paper).

• Experience with change management and adoption of new systems.

• Python or R for deeper data analysis.

• Deliver high-quality ERP features that address operational needs and pain points.

• Ensure adoption and effective use of ERP systems across teams.

• Maintain data-driven insights to guide roadmap and prioritization decisions.

• Document workflows, business rules, and decisions to build institutional knowledge.

• Facilitate smooth collaboration between internal users and development teams.

• Conduct user research and feedback loops to continuously improve ERP usability.

EEO & Non-Discrimination Statement:

Integrated into our shared values is LAS’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment regardless of sex, age, race, colour, creed, religion, disability, sexual orientation, gender identity, or any other characteristics or conduct protected by law. LAS is committed to being an inclusive organization where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at LAS has an ongoing responsibility to respect and support a diverse environment.

Safeguarding & PSEA Commitment

Legal Aid Society (LAS) is committed to the prevention and protection from all forms of sexual exploitation and abuse (SEA). LAS explicitly prohibits its staff, associates, partners, consultants, or any other representatives associated with the delivery of its work from:

• Engaging in any form of sexual exploitation or abuse;
• Sexual activity with children (persons below the age of 18) irrespective of a mistaken belief of the age of the child which shall not amount to a defense;
• Exchange of money, employment, goods or services for sex, including sexual favors or other forms of humiliating, degrading or exploitative behavior, is prohibited. This includes any exchange of assistance that is due to beneficiaries of assistance;
• Sexual relationships between LAS staff and beneficiaries of assistance, since they are based on inherently unequal power dynamics, undermine the credibility and integrity of the work of LAS and are strongly discouraged.

Apply now and take the next step in your career: https://erp.las.org.pk/job-detail/40