Aga Khan Health Service, Pakistan
Senior Quality Assurance Officer
Aga Khan Health Service, Pakistan
Posted date 21st June, 2024 Last date to apply 4th July, 2024
Country Pakistan Locations Gilgit & Chitral
Category Quality Assurance
Type Full Time Positions 2
Experience 3 years
Status Closed

Aga Khan Health Service, Pakistan is looking for a seasoned and Dynamic Senior Quality Assurance Officer for Chitral & Gilgit Region.

The incumbent will assist the Program Manager, F4HE with the quality assurance department to develop, implement, and manage processes focused towards MNCH ensure that standards are being met for quality, function, reliability in accordance with guidelines.

Key Responsibilities:

  • Develop and implement a comprehensive Quality Management system for project areas surrounding BEmONC clusters within the AKHS, P catchment as well as project catchment areas based upon the principles of Total Quality Management (TQM).
  • Progress from the current Quality Assurance (QA) level to the Quality Improvement (QI) and then to Continuous Quality Improvement (CQI) levels.
  • To promote evidence-based decision making through the application of the PDCA methodology.
  • To develop the culture of open and blame-free incident reporting.
  • To develop quality management culture in AKHS, P through regular internal quality audits.
  • Ensure a consistent level of quality and patient safety 24/7/365.
  • Facilitate the AKHS, P Facilities in maintaining the ISO Certification.
  • Ensure that Quality of Care-related SOPs are up-to-date, in both AKHS, P and Government selected facilities
  • Ensure compliance to the six International Patient Safety Goals.
  • Liaise closely with team and frequently with the Pharmacy Department to ensure medication safety.
  • Liaise with the doctors, nurses and administrators to ensure all aspects of patient safety are addressed and complied to.
  • Reporting of Quality Indicators for BEmONC sites and on need basis for AKHS,P facilities
  • Inculcate the practice of ongoing organization-wide risk management.
  • Using risk assessment matrix, develop a system of risk analysis, scoring, grading and management.
  • Create an Organization-Wide Risk Register according to the internationally recognized best-practice.
  • Incorporate risk management into incident management to progress from reactive incident management to pro-active incident prevention.
  • Evaluate quarterly patient satisfaction data and make suggestions for improvement.
  • Carryout Three-monthly trend analysis of the regional Quality Assurance reports.
  • Facilitate bi-annual Patient Satisfaction Surveys.
  • Work with Project team (F4HE), and M&E Managers to produce monthly reports for health facilities
  •    Travel to health facilities to carry out quality checks.

Experience, Skills and Competencies:

  • MBBS, BScN, MScN, with MPH or MBA in Health & Hospital Management
  • Diploma or certifications in Quality Assurance would be a plus point.
  • Must have experience of at least 3-5 years of Hospital Quality Assurance or in community healthcare and clinical settings.
  • Must be knowledgeable of latest practices of community programs, hospital setting, administration and management.
  • Should be able to apply knowledge of theory into practice.
  • Strong consensus building, interpersonal skills, backed by excellent people management, communication, negotiating and conflict management skills.
  • A team player, strong networking skills, backed by excellent people management skills who can work with a very diverse and demanding stake holder i.e. Head of AKDN institutions.
  • Analytical & Decision-making skills.
  • Command in MS office (Word, PowerPoint, Excel, Visio) SPSS would be an added advantage.

AKHS is committed to reducing our impact on climate and the environment and has set ourselves the goal of striving for net-zero carbon operations by 2030. All staff are expected to take part in making this a reality. The Senior Quality Assurance Officer accompanied with his/her Line Manager is expected to identify and understand which aspects of his/her work have most impact on the environment, and define tasks, work, and personal goals within his/her work plan to reduce these impacts and bring AKHS closer to net zero.





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