Are you driven by a passion for technology and social impact? Join Better Cotton as a Digitalisation Officer and contribute to the success of our cotton sustainability initiatives by developing mobile and web-based data solutions. You’ll be key in providing technical expertise to streamline our data collection and management systems, supporting the largest global cotton sustainability program.

As part of the IT & Data team, you’ll work closely with various teams and field partners to implement and enhance mobile-based data collection tools such as CommCare, optimising our ability to capture critical data in the field. Your contributions will drive positive environmental and social outcomes across the cotton industry.

This role offers significant opportunities for growth and learning, with a competitive benefits package.

The position will be line managed by the Manager Certification and MEL at Pakistan.

Your role and responsibilities

We are seeking a motivated Digitalisation Officer to join our team. In this role, you will be responsible for:

CommCare Application Development and Maintenance:

• Design, build, and maintain CommCare applications to meet the needs of field data collection.
• Work with field teams to gather requirements and tailor CommCare applications to suit the data collection and reporting needs of the country operations.

Mobile Data Collection Solutions Implementation:

• Develop, configure, and integrate mobile data collection tools (such as CommCare, ODK) to support field operations.
• Ensure applications are functioning optimally and address any issues promptly to maintain smooth field data workflows.

User Training and Capacity Building:

• Provide hands-on training and ongoing technical support to field staff and program partners to enable effective use of CommCare applications.
• Develop training materials and documentation for users to ensure best practices in data collection and management.
• Monitor the performance and functionality of CommCare applications and systems.
• Troubleshoot technical issues, resolving or escalating as needed to ensure minimal disruption to field operations.
• Collaborate closely with the Monitoring, Evaluation, and Learning (MEL) teams to ensure data collection solutions meet their analysis and reporting needs.
• Work with other IT, Program, and Standards teams to align digital tools with programmatic goals and standards.
• Implement best practices in data management, ensuring data quality, integrity, and security across all platforms.
• Work with the IT & Security team to safeguard sensitive field data.
• Continuously assess and improve the performance of digital tools, recommending and implementing upgrades and innovations to meet evolving program requirements.
• Stay updated on new developments and trends in mobile data collection and incorporate them into our systems.

System Monitoring and Troubleshooting:

Cross-functional Collaboration:

Data Quality and Security Assurance:

Innovation and System Optimisation:

Beyond these specific responsibilities, the position is expected to collaborate on additional activities agreed with the line manager - Pakistan and matrix manager (s) from Better Cotton global team.

We are looking for someone who has:

the following skills, knowledge, and experience:

Essential

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in CommCare application development and management.
• Strong understanding of mobile-based data collection tools (CommCare, ODK) and other relevant technologies.
• Excellent problem-solving abilities and attention to detail in delivering tailored technical solutions.
• Effective communication skills, with the ability to train and support non-technical users in using digital tools.
• Ability to work independently, as well as part of a collaborative team.

Desirable

• Previous experience in the development or sustainability sector.
• Experience with other digital platforms like Microsoft Dynamics or Salesforce.
• Background in capacity building and training field-based staff.
• Interest in sustainability and the desire to contribute to a greener, more equitable world.

What we offer

• Competitive salary.
• Hybrid working – (Depending upon location).
• Continuous learning and development.
• 25 days paid annual leave, plus 8-9 Bank Holidays and a further 3 days off and parental benefits.
• A warm, positive working environment where everyone is valued.
• The opportunity to make your mark and make a difference.

• Flexible working, with core hours from 10 am to 4 pm local time.
• Medical outdoor coverage.
• Indoor Health insurances for self and dependant/s.
• Life Insurance.
• Terminal benefit (Gratuity).

Working arrangements

The position is full-time (40 hours per week) and will be based in Lahore - Pakistan. Better Cotton offers flexible working, with core hours being 10 am – 4 pm.  The position might require travel domestically as well as internationally, if needed.

Our hiring process

Initial Screening:

If you are selected, you will be contacted for an initial screening, which may involve a brief phone interview or video call. The purpose is to learn more about you, confirm basic qualifications, and discuss the role and organisation.

Interviews:

If you are confirmed after the initial screening, you will be invited for interviews. The interview process at Better Cotton may include one or more rounds of interviews with various stakeholders, such as the hiring manager, team members, and potentially senior management.

Assessment and Testing:

Depending on the role, you might be required to complete assessments, technical tests, or skills evaluations to gauge your competency and suitability for the position.

Reference Checks:

Once you progress further in the process, reference checks are conducted to validate your work history, skills, and qualifications, and for some roles, your education and criminal history.

Offer stage:

After completing interviews, assessments, and reference checks, the hiring team evaluates your performance and fit for the role. If you are selected and your references are relevant and satisfactory, you will receive a formal job offer letter outlining the terms of employment, compensation, benefits, and any other relevant details.

About Better Cotton

Better Cotton is the world’s largest cotton sustainability programme. Our 200+ colleagues of 37+ nationalities are united by a shared passion and commitment to achieving the Better Cotton mission: to help cotton communities survive and thrive, while protecting and restoring the environment. Through our network of field-level partners a quarter of the world’s cotton is now grown under the Better Cotton Standard. We have united the industry’s stakeholders behind our efforts, from ginners and spinners to brand owners, civil society organisations and governments. Everyone who cares about cotton and its sustainable future can now be part of something better.