Job Overview

We’re looking for a Customer Service Representative to join our team! If you’re friendly, organized, and good at handling customer queries, this is the role for you!

Responsibilities

• Communicate with customers via WhatsApp, phone, and social media
• Process orders and follow up with customers on order status
• Handle complaints or concerns in a professional manner
• Maintain records and coordinate with the dispatch and product teams

Requirements

• Strong communication skills (Urdu and basic English)
• Basic computer skills (Excel, Word, etc.)
• Customer-focused attitude
• Prior experience in customer support or online order handling is a plus