CHILD SAFEGUARDING:

Level 2: The post holder will have access to personal data about children and/or young people as part of their work; therefore a police check  will be required (at ‘standard’ level in the UK or equivalent in other countries).

SCOPE OF ROLE:

Reports to: MEAL Coordinator

Staff reporting to this post: (None) 

KEY AREAS OF ACCOUNTABILITY:

• Ensure visibility of Accountability site standards along with accountability channel details (hotline, SMS, email etc.) at all project sites.
• Effectively manage complaints received from accountability hot line number and record information in a timely and professional manner while ensuring complete confidentiality in SCI FRM database.
• Support in sensitizing community members on the Feedback Response Mechanisms and how to use it.
• Visit service delivery sites and to receive consented feedback from the affected population, particularly from Children.
• Should be well versed on categories of feedbacks and responses
• Review and track the closing of complaints by ensuring every complaint is processed and appropriate response is generated and responded to the complainant.
• Support in identifying complaint and other feedback trends which indicate the area of program improvement.
• Support in providing reports concerning complaints and other beneficiary feedbacks.
• Undertake data quality assurance in the areas of operation, identifying sources of errors and inconsistencies and providing feedback that would help in further data improvement.
• Establish data flow mechanisms on standard tools including data collection, storage, analysis, interpretation and timely feedback to the intended stakeholders in collaboration with line manager and program staff.
• Support the implementation of the SCI MEAL in Emergencies (MiE) Procedure and MiE System Quality Benchmarks, monitoring system/framework to report activities according to appropriate framework(s).
• Assist in capturing relevant learning associated with the response learning agenda.
• Ensure timely submission of workplans and ensure the data entry in all relevant tools.
• Support to MEAL coordinator in review meeting, field visits and other MEAL related activities.

SKILLS AND BEHAVIOURS (SCI Values in Practice)

Accountability:

• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved

Ambition:

• Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
• Widely shares their personal vision for Save the Children, engages and motivates others
• Future orientated, thinks strategically

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
• Values diversity, sees it as a source of competitive strength
• Approachable, good listener, easy to talk to

Creativity:

• Develops and encourages new and innovative solutions
• Willing to take disciplined risks

Integrity:

• Honest, encourages openness and transparency

QUALIFICATIONS

• Bachelor’s degree or in Economics, Sociology, Development Studies, Computer Science or equivalent.
• Fluency in written and spoken English and Urdu language as well as Pashto/Sindhi language will be preferred.

EXPERIENCE AND SKILLS

Essential

• At least 3-5 years of experience in Accountability/MEAL.
• One Years preferably in emergency and/or conflict situations.
• Experience in data collection, data management, and analysis is highly desirable.
• Good level of computer proficiency and ability to use MS-Office (in particular Excel)
• Demonstrated report writing skills
• Language proficiency in Sindhi is mandatory including fluency in Urdu and English language communication.
• Commitment to Save the Children values

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Safeguarding our Staff:

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.