JOB PURPOSE: Trainer - Front Desk Manager will be responsible to develop and conduct training session plans under Hospitality Management Training Program. Design complete training sessions by taking into consideration the adult learning theories and get approval from management. Reception skills trainer will focus on trainees’ professional grooming and will provide constructive feedback without alienate or discouraging them

Roles and Responsibilities:

• Comprehend the training objectives and derive learning outcomes by designing /reviewing training material/manuals and conduct training sessions in close coordination with supervisor.
• Use variety of training techniques to build the technical competencies of reception within given time.
• Manage, support, and evaluate the professional grooming and development of trainees.
• Manage trainees’ progress evaluation (Pre, Post, Formative & Summative) and submit reports (hard & soft copies) to supervisor within a week of evaluation and update results in MIS accordingly.
• Ensure the proper management of trainees in reception skills workshop.
• Attend management meetings as and when require.  
• Be up to date with contemporary knowledge and skills of all departments of Hospitality industry through reading relevant journals, browsing etc.
• Develop theoretical and hands-on training schedules to ensure efficient utilization of resources.
• Follow the organizations  policies and procedures and adhere to the guidelines set by the management.
• Acknowledge trainees, managements and another stakeholder’s feedback.
• Manage and organize the training equipment or resource material.
• Perform any other assignment given by the management from time to time.

Required Qualification and Experience

• Professional education i.e. Diploma in Restaurant Management.
• Graduate (in case of intermediate he/she should have supervisory level experience in 3-5-star hotel and if matriculate he/she should have above 5 years supervisory level experience in room division)
• Active and having good sense of humour to motivate adults for learning and change behaviour.
• At least two to three years of experience in relevant field.
• Training delivery experience would be preferred.