U.S. Mission Pakistan is seeking applications from qualified individuals for the “Telephone Operator” position in U.S. Embassy, Islamabad.

Basic Function of the Position – The incumbent is responsible for providing telephone services to the entire mission. Operates the sole central telephone switchboard for the Chancery on rotational basis. Answers all incoming phone calls promptly, and routes them to the applicable office. Places long distance telephone calls for the entire mission personnel and VIP delegations and maintains a log of such calls for accounting purposes. Takes official messages in the absence of the concerned person and passes message to appropriate office.  Performs other related duties as assigned by the supervisors. Incumbent will work on all three rotating shifts 24/7. 

Qualification Requirements:

EXPERIENCE: Minimum two (2) years of experience in receiving and forwarding telephone calls is required.

Please upload all professional and job-related experience certificates/letters of all previous work experiences and any proof of current employment (last drawn salary slip along with appointment letter/offer letter etc. that clearly indicates employment dates) as a single attachment using tab "Other Document 2".

EDUCATION: Completion of secondary school certificate (10 years of education) is required.

Please upload all education certificates i.e. academic degree(s)/transcript(s)/diploma(s)/detailed mark sheet/school leaving certificate and/or any other document related to education as a single attachment using tab "Other Document".

SKILLS AND ABILITIES: 

Must have basic knowledge of MS Office Suite to generate schedules and reports. Must be able to accurately implement and exercise the information taken from management, Diplomatic Technology (DT) Chiefs and agency directives. Must follow local procedures and regulations to ensure accurate accounting of United States Government resources and prevent fraud, waste, and abuse. i.e. differentiating between official and personal calls, ensuring only authorized users have access to switchboard facilities. Must understand each office section’s basic duties and responsibilities in order to route the appropriate phone calls and office correspondence. Incumbent must be able to quickly recognize “threatening” telephone calls, activate answering services and promptly forward or report these to security personnel.  i.e. bomb threats, fires, etc. Skills and abilities may be tested.

All applications must be submitted through Electronic Recruitment Application (ERA) to be considered. To view a current list of all available positions at the U.S. Mission in Pakistan and to apply online, please visit this page Electronic Recruitment Application (ERA) .

Required Documents:

All applicants must upload/attach below supporting documents. Application without required documents will not be considered.

• Educational Documents: Include academic certificates (Matric, Intermediate & Bachelors, or University degree certificate)/transcript/diploma/Vocational training certificates/detailed mark sheet/school leaving certificate and/or any other related document.

• Experience Documents: Include professional and job-related experience certificates/letters of all previous and current work experiences or any other proof (e.g., last drawn salary slip/appointment letter etc.) of current employment.

U.S. Mission Pakistan will not bear any travel expenses for testing, interviews, pre-employment clearances (if selected) or relocation for joining.

To apply for this position, click the “Submit Application” button. For more information on how to apply visit the Mission internet site (https://pk.usembassy.gov/jobs/).